AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR BAGGAGE

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention 1999.

Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately £82,000/€125,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £13,000/€20,000).

Passenger delays
In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately £3,500/€5,200).

Baggage delays
In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately £820/€1,250).

Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately £820/€1,250). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A passenger can benefit from a higher liability by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limitation for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the above information
The basis of the rules described above in the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No.2027/97 (as amended by Regulation (EC) No.889/2002) and the national legislation of the Member States

DAMAGED / LOST / DELAYED BAGGAGE

A Property Irregularity Report must be obtained from the arrival airport on the day of the flight.

— Damaged Baggage

Please contact our baggage service company at the below address or your insurer. A claim can only be made through Flyjet or your insurer. You cannot claim from both parties.

— Lost Baggage

When making your PIR report the handling agent will provide you with a contact number at the airport. They will search for the bag on your behalf but you may contact them on that number if you wish. They will give you relevant instructions.

Baggage is not declared formally lost till 21 days after it was reported missing.

— Delayed Baggage

When making your PIR report the handling agent will provide you with a contact number at the airport. They will chase the bag on your behalf but you may contact them on that number if you wish. They will give you relevant instructions.

A payment for essential items will be made on presentation of receipts when you return. The maximum amount per day is GBP £25.00 per person / bag for a maximum of 3 days. A claim can only be made through Flyjet or your insurer. You cannot claim from both parties.

All of the above must be supported with a PIR — Property Irregularity Report. No claim will be accepted if this item is not obtained and presented.

RESPONSE TO FEEDBACK

We endeavour to reply to any customer issues as soon as possible, however, any letters received will be acknowledged and where possible, a response will then be sent within 28 working days.

Letters should be sent to the below address:

Flyjet Customer Services
72-104 Frank Lester Way
London Luton Airport
Luton
Bedfordshire
LU2 9NQ

WHAT CAN I TAKE?

For the safety reasons, Flyjet restricts certain articles from passengers’ hand baggage and hold baggage, as well as strictly prohibiting certain items for carriage onboard the aircraft.

The following items are strictly prohibited from carriage:
• Flammable liquids and solids such as lighter or heater fuels
• Oxidising materials such as lighter or heater fuels
• Oxidising materials such as bleaches and peroxides
• Poisons such as arsenic
• Alkalis and wet cell batteries
• Etiologic agents (bacteria, viruses etc.)
• Radio-active materials
• Explosives, fireworks and flares
• Compressed gases (flammable, non-flammable and poisonous) such as butane
• Butane powered travel irons
• Oxygen – If required on medical grounds, please go to Therapeutic Oxygen Information
• Chemical oxygen generators. materials
• Offensive and irritating materials
• Apparatus containing mercury may only be carried as cargo
• Party poppers
• Cooking oil
• Butane powered gas curlers (prohibited unless a safety cover is supplied and is firmly in place)

The following items can be stowed in hold baggage but are strictly prohibited from hand baggage:
• Toy or replica guns
• Catapults
• Razor blades
• Knives with blades of any length
• Scissors
• Nail clippers
• Cutlery
• Hypodermic syringes (except for medical use during flight. A doctor’s certificate will be required and prior advisement is preferred. Please contact Flyjet Customer Services)
• Darts
• Knitting needles
• Sporting bats, billiard, snooker or pool cues
The following items can be carried in hand baggage but are strictly prohibited from hold baggage:
• Mobile phones must be turned off at all times on board the aircraft, including phones that have a flight mode button.
• Radio transmitters (may not be used onboard any aircraft)
• Laptop computers Laptops may be used onboard the aircraft, except during take-off and landing, and must be used off-line.
• lighters and safety matches

CARRIAGE OF ANIMALS

Wedding dresses or wedding attire cannot be taken in the aircraft cabin due to space availability. No exceptions to this will be made.

It is recommended that all wedding attire is packed into a hard suitcase and clearly labelled ‘fragile’ and suitably insured.

Extra luggage allowance may be permitted. Please contact Flyjet Customer Services for more information.

CARRIAGE OF SPORTING EQUIPMENT

— Bicycles
Prior notification of carriage and pre-payment required.
Charge: Single journey £20.00 GBP Return £40.00 GBP
Bikes MUST be correctly packaged / boxed for carriage by air and suitably insured.

— Canoes
Carried if collapsible construction.
Prior notification of carriage and pre-payment required.
Charge: Single journey £20.00 GBP Return £40.00 GBP

— Golf Clubs
A half set can be carried as part of free baggage allowance, any weight exceeding the allowance will be charged at published excess baggage rates. Prior notification of carriage and pre-payment required to receive the below rates or published excess baggage rates will apply.
Charge: Half set Single journey £10.00 GBP Return £20.00 GBP
Charge: Full set Single journey £20.00 GBP Return £40.00 GBP

— Paragliders
Prior notification of carriage and pre-payment required.
Charge: Single journey £20.00 GBP Return £40.00 GBP

— Scuba Diving Equipment
To be carried within free baggage allowance, or thereafter charged at excess baggage rates. Excess charges can be waived if, diving is the purpose of the holiday. Prior notification and confirmation is required. Air tanks must be empty and valves set to open.

— Surfboards / Surf Skis
Prior notification of carriage and pre-payment required.
Charge: Single journey £20.00 GBP Return £40.00 GBP

— Water Skis
Prior notification of carriage and pre-payment required.
Charge: Single journey £20.00 GBP Return £40.00 GBP

— Wind Surf Boards
Prior notification of carriage and pre-payment required.
Charge: Single journey £20.00 GBP Return £40.00 GBP
Drain plugs must be removed, the ‘fin’ removed / retracted and length not be exceed 4.75m (notional weight 27.5 kgs)

If you item is not listed, please contact Flyjet Customer Services for information.

All of the above items must be suitably packed and insured.

ONBOARD MEALS

Flyjet cater all flights as standard. Some flights are not catered at the request of the tour operator. Please check with your travel agent at time of booking.

The meal provided will contain meat, If you require a vegetarian meal this must be ordered with Customer Services at least 4 working days prior to departure.

— Special meals

Meal alternatives are available if advanced notification is received no later than 4 working days prior to the flight.

An extra charge applies to Kosher meals. They are charged at £15.00 GBP per meal.

Payment must be received no later than 7 working days prior to the flight.

CABIN LAYOUT

Our Boeing 757 aircraft have a total of 233 seats with a configuration of 3 seats / centre aisle / 3 seats

Our standard seat pitch is 29″ Some seats are fitted with 28″ seat pitch.

There are 4 washrooms located onboard. 1 at the front of the aircraft and 3 in the mid of the aircraft.

For enquiries about extra leg room seating, please see Extra Leg Room Seating FAQ.

SEATING

Our Boeing 757 aircraft have a total of 233 seats with a configuration of 3 seats / centre aisle / 3 seats

Our standard seat pitch is 29″ Some seats are fitted with 28″ seat pitch.

— Extra Leg Room Seating

It is possible to pre-book extra legroom seats at an additional charge of £17.50* per person, each way.

At present, we cannot take pre-bookings for extra leg room seats on flights from Copenhagen to Goa, Phuket and Bangkok. Extra leg room seats can be booked at check-in. We apologise for any inconvenience caused.

Payment can be made by cheque or credit/debit card, at least 7 days notice is required for pre-payment. It is possible to purchase extra leg room seats at check-in, subject to availability.

Extra leg room seats are situated in the emergency exit rows. For safety reasons, passengers in these seats must be aged 18 years or over, English speaking and ‘able-bodied’ in order to assist with the exit doors in the event of an emergency.

— Group Seating

There is no charge for group seating. The request must be received at least 4 working days prior to departure by Customer Services. Please include all flight numbers, travel dates and full names of all members of the party.

Please note that seating requests are on a request basis only and cannot be guaranteed.

— Infants

They will be seated on parents / guardians lap for the duration of the flight. If you do wish to purchase an additional seat, this can be done through your travel agent tour operator. They will be required to be seated on parent / guardians lap for take off and landing.

If an extra seat is purchased, it is possible for a suitable car seat to be carried onboard for the infants use. Infants / children between 6 months and 3 years can use CAA approved, purpose designed car seats only. They must display the British Kite Mark Certification on the label and be seated next to the window.

BAGGAGE LIMITS AND CHARGES

— Checked Baggage

Adult and child passengers — 20 kgs per person.
Infants — Nil

Luggage can be combined but each bag must not way more than 32 kgs
Current European Health and Safety regulations require that no one single bag will weigh over 32kgs. Any bag over this weight will be required to be repacked and weight reduced, if necessary, passengers would be required to acquire an additional bag.

No wheeled bags are permitted in the cabin, regardless of size.

— Hand Baggage

Adult and child passengers — 1 piece of luggage weighing no more than 5kgs per person
Dimensions – 18” x 12” x 8” / 45 x 30 x 20cm
Infants – changing bag permitted.

Laptops and small video camera units shall be considered equivalent to a bag.

— Excess Baggage

Is charged at check in at a rate of £4.00 per kilo*

* As of 01st May 2007, Excess baggage charges will increase to £6.00 per kilo on Shorthaul flights and £10.00 per kilo on Longhaul flights.

Excess Luggage is not guaranteed for carriage, it is dependent upon space and weight on the day.